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In line with its commitment to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. FICCI, with the support of the Department of Consumer Affairs, Ministry of Consumer Affairs & Public Distribution, has set up a dedicated Centre called "FICCI Alliance for Consumer Care". More...

One-Day Workshop on Excellence in Retailing through Customer Service and Product Quality (.pdf)
December 17-18, 2007, New Delhi

 
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