ABOUT US

About FICCI

www.ficci.com

FICCI is the rallying point for free enterprises in India. It has empowered Indian businesses, in the changing times, to shore up their competitiveness and enhance their global reach. With a nationwide membership of over 1500 corporates and over 500 chambers of commerce and business associations, FICCI espouses the shared vision of Indian businesses and speaks directly and indirectly for over 2,50,000 business units. It has an expanding direct membership of enterprises drawn from large, medium, small and tiny segments of manufacturing, distributive trade and services. FICCI maintains the lead as the proactive business solution provider through research, interactions at the highest political level and global networking.

Set up in 1927, on the advice of Mahatma Gandhi, FICCI is the largest and oldest apex business organization of Indian business. Its history is very closely interwoven with the freedom movement. FICCI inspired economic nationalism as a political tool to fight against discriminatory economic policies. That commitment, drive and mission continue in the ever-changing economic landscape of India, chasing always newer agenda.

In the knowledge-driven globalized economy, FICCI stands for quality, competitiveness, transparency, accountability and business-government-civil society partnership to spread ethics based business practices and to enhance the quality of life of the common people

FICCI Alliance For Consumer Care
(A dedicated Centre for promotion of Responsible Business for Consumer Satisfaction)

In line with its commitment to promote and foster the highest ethical relationship between businesses and the public through voluntary self-regulation, consumer and business education, and service excellence. FICCI, with the support of the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution, has taken the initiative of setting up a dedicated Centre called "FICCI Alliance for Consumer Care" (FACC).

FACC provides an interface between Business and the Consumer and facilitates prompt redressal of consumer grievances. It also facilitates a dialogue between the business and consumers for promotion of responsible business practices and consumer satisfaction.

Goal

To device a mechanism and provide platform that facilitates prompt redressal of consumer complaints through voluntary self-regulation and consumer education.

Objective

• Interface between Business and the Consumer
• Facilitate prompt redressal of consumer grievances.
• Promotion of responsible business practices

Major Activities

• Voluntary Charter for Business-consumer relationship:
  Companies, Industry Associations and Regional & State Chambers of Commerce desirous of joining the FICCI Consumer Care Centre, are required to become a signatory to the Charter and share relevant information and derive the benefits of the Centre.
  
  
• Integration with the existing services/agencies and projects of the Consumer Affairs Department, Govt. of India
  
  
• Supplement the existing services provided by the Department of Consumer Affaires, for example the National Consumer Helpline, Consumer Voice Magazine and the CORE Centre etc.
  
  
• Provide transparent, efficient and prompt Online & physical services including information sharing, complaint redressal and promotion of responsible business
  
  
• Training and capacity building of the industries to handle consumer related issues and about consumer rights
  
  
• Creation of resource center for knowledge sharing regarding the best practices, mal- practices, rights, databases of organizations working for consumers and all such relevant information.