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FACC DISPUTE RESOLUTION A neutral body, which will have panel of professionally trained mediators, will be responsible for dealing with complaint redressal. The Centre will only facilitate communication between the company and the complainant to help both sides resolve the complaint. In many cases, mediation and conciliation may be available to help resolve the dispute. Response to every complaint would be made promptly and database of all the responses will be maintained. Status of the query/complaints in terms of resolved/ unresolved/and in process will be maintained. These records will also be available online. FACC's value to the business community is based on its neutrality. The system is not to act as an advocate for business or consumers, but to act as a mutually trusted intermediary, to resolve disputes, to facilitate communication and to provide information on ethical business practices. When the FACC Board receives a complaint it refers it to the business concerned for dealing with it and most companies would be happy at the opportunity given to resolve the problem, since their patronage by the customer is preserved. At the same time the FACC has no legal powers and it cannot force a company to respond, nor can they enforce any sanctions. (a) ADR - the common sense alternative (b) The FACC's Alternative Dispute Resolution Standards (c) Panel of Mediators
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